9. Conclusion

With this thesis I’ve tried to democratize YouTube’s flagging system by suggesting a reputation logic amongst the user community. Thus providing a platform that not only embodies the voice of the community as a whole, but also emasculates the dissident viewpoints which are variously labelled as ‘biased’, ‘ideological’ or ‘extreme’. By analyzing flagging as part of the whole moderation system, I came across some very interesting aspects such as the different interpretations of free speech and censorship, the strength and weakness of anonymity and appropriation of technology.

The tools that YouTube presents to the community can be interpreted as a form of corporate convergence, by which they shape the different flows of media. The way the community appropriates these tools (the flagging feature in particular) is a grassroots convergence that shows a strategy and demand for greater participation. Exemplifying how technology can be a determinant factor in participation, on which point I disagree with Jenkins. Jenkins shows a technological deterministic view by contrasting ‘participation’ with ‘interactivity’; according to him ‘interactivity’ is determined by technology and has a predetermined outcome and ‘participation’ is determined by social and cultural factors and has a more open outcome, more fully shaped by consumer choices. I have shown that users can appropriate given technological tools and make them their own in order to gain more control and participation on YouTube.

I do agree however with Jenkins’ concept of convergence and how this changes the roles between the corporation and the community. Taking this one step ahead on YouTube by proposing a redesigned model of the existing flagging system in which I add a reputation system and a meta-moderation logic, which potentially eliminates the existing issues and creates a democratic open environment. And thereby empowering and stimulating the grassroots convergence in participating and shaping the community, which ultimately benefits YouTube as well.

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